After-Sales Solution for Harmonic Joint Motor Encoder Battery Connector Detachment
2026-02-24
This is a complaint from a HONPINE customer regarding the issue of the encoder battery interface becoming detached after prolonged use of the harmonic joint motor they purchased. HONPINE immediately provided a solution and pointed out the cause of the problem.
Implementation Measure:
Drive board replacement.
Cause Analysis:
The encoder battery connector was detached due to improper manual unplugging.
Solution:
The encoder battery connector is equipped with a locking latch.
Before unplugging the connector, please ensure that the latch is fully released.
Confirmation of Solution:
Additional tools, such as tweezers, may be used to assist in releasing the latch if necessary.
Preventive Measures:
Always confirm that the locking latch is released before unplugging the encoder battery connector.
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After-Sales Solution for Harmonic Joint Motor Encoder Battery Connector DetachmentThis is a complaint from a HONPINE customer regarding the issue of the encoder battery interface becoming detached after prolonged use of the harmonic joint motor they purchased. HONPINE immediately provided a solution and pointed out the cause of the problem.
